In the coming months, we will publish in-depth blogs with real-world examples and visual demos, showing concretely how identity wallets work and how they solve challenges in the municipality of Nijmegen. How did we get started?
In June 2024, a unique consortium joined forces to develop digital identity solutions: the Proeftuin Digitale Identiteit (Digital Identity Testing Ground). The Municipality of Nijmegen, Ink Social Design (UX design specialist), Innovalore (consultancy), Ver.iD (solutions with Identity Apps), and other stakeholders began a one-year initiative. The goal: to modernize municipal services using Identity Apps. We play a central role in this by delivering the technology and coordinating the collaboration among partners.
Due to the successful outcomes of these projects, we are currently working to extend the consortium by another year. In the next phase, we will focus on identity wallet solutions for age 18+ verification and addressing citizen debt issues.
Challenges within the Municipality of Nijmegen
The Municipality of Nijmegen anticipated early on the impact of eIDAS 2.0, which significantly influences all digital interactions—changing them at a fundamental level. Many municipal services today still rely on complex and error-prone forms that create a high administrative burden. For citizens, these are already complicated, but for those with limited digital skills, the barriers are even higher. These are often the people most in need of municipal support. That’s why the municipality aimed to reduce administrative burdens, limit errors and fraud, and improve digital access for vulnerable groups.
How Identity Wallets Improve Municipal Services
Identity wallets make digital interactions between citizens and municipalities easier, safer, and more accessible. With such a wallet, citizens can securely store and selectively share verified personal data with institutions. As a result, unnecessary and error-prone forms largely disappear. This means less administrative work for both the citizen and the municipality.
Thanks to data previously provided by trusted sources (like the national population registry, BRP), citizens can move more quickly through administrative processes without repeatedly supplying the same information. This reduces the risk of errors and increases the efficiency of municipal services. Because data collection is automated and verified, the risk of fraud also decreases.
For people with limited digital skills, identity wallets offer a clear advantage: applying for services or understanding their rights becomes much easier. Government interactions become more straightforward and accessible—especially for those who need them the most.
Within the consortium, we applied these principles to real municipal processes. Together with citizens and municipal employees from Nijmegen, we designed and tested improvements. The results confirm the potential of identity wallets for smarter, more human-centered public services.
What’s Next
We continue to lead the consortium and support the further development and implementation of our platform with identity wallets within the municipality of Nijmegen. Our focus is on further refining processes, enhancing user-friendliness, and ensuring the security and privacy of citizens. We are committed to close collaboration with both municipal staff and residents to ensure the solutions we develop truly meet their needs.
By continuously testing, learning, and improving, we contribute to a future-proof and inclusive digital government—one that not only works more efficiently but is also more accessible for everyone.
By the way, the municipality of Nijmegen is organizing an event on June 25, 2025, to demonstrate the identity wallet solutions. You can sign up via the following link.
Want to know how identity wallets can help your municipality too?
Contact us. We’re happy to think along with you!