Local government
Help residents and businesses get things done using data that has already been confirmed. With digital credentials, you can verify that data and issue credentials that residents can use with your organisation, other local authorities and service providers.
Discuss your public services
Jouke SchroverManaging Director of PinkRoccade Local GovernmentRead the article (opens in a new tab)“With the wallet, we are taking a step towards proactive public services. Services that put life events at the centre.”
From civil registration and permits to social services and local taxation: many services need data that an organisation has already confirmed. If that information is not directly available, residents and businesses have to gather documents or enter their details again. Staff then need to establish where the information came from and whether it is suitable for use. This takes time, adds extra steps and can delay processing.
With a wallet, residents and businesses can store digital credentials and share the required data themselves with organisations that accept those credentials. You can verify the data’s provenance digitally, and connected systems can process it automatically. This can reduce repeated collection and form filling, avoid retyping and speed up processing. Your organisation can also issue credentials that residents can use when dealing with your services and other organisations.
Residents and businesses can use data that has already been confirmed to take the next step. Less repeated collection and submission makes public services easier to use, including when someone deals with several service desks or organisations.
Local authorities and service providers can use digital credentials whose provenance can be verified. Agreements on meaning and acceptance make information usable across different processes, within an organisation and in collaboration with others.
Residents can share specific data through their wallet. A suitable credential can, for example, confirm an entitlement without sharing the underlying file. This allows services to use the information they need while limiting the spread of personal data.
The source remains responsible for its statement. You decide which credentials are suitable for your services and which validity checks are needed.
Existing base registers and source connections remain the starting point where they already supply the required data. Digital credentials add value where information also needs to be used in another context.
These examples show where digital credentials can help. Which use cases are possible depends on the available credentials, wallets, system integrations and agreements on use.
A resident can share information about their income and personal circumstances to explore which schemes may be relevant and submit an application. The organisation handling the application determines what information is needed and assesses the application.
An authorised representative can use a digital credential to demonstrate whom they represent and which actions the authorisation covers. The organisation checks both identity and authority so that the request can be handled in the correct role.
A resident shares a credential about an entitlement with a participating sports or cultural provider. The provider can check whether the resident is eligible to use the service without receiving the underlying income file.
A business owner can present an issued permit as a digital credential. An inspector can verify its provenance and check which activity, location and period the permit covers. Assessing the situation on site remains part of the inspection.
With the Ver.iD platform, you can issue digital credentials and receive and verify data from wallets. The platform handles exchange, digital signing and technical verification, including the associated key and certificate management.
With our guidance, you establish which data is needed and which agreements apply to issuance and use. Your team or software provider connects your existing systems. Source owners supply the data; your organisation decides which credentials it issues or accepts and retains responsibility for decisions about service provision.
The Nijmegen living lab demonstrated the importance of clear steps, explanations of data sharing and confirmation after an action. An application that works technically must also be understandable to residents. Appropriate help and an alternative for people who cannot or do not wish to use a wallet therefore belong in the service.
Tell us where residents, businesses or staff get stuck. Together, we explore how digital credentials could help and what a suitable first step would be.